I was telling a friend the other day that there have been some recent arguments and conflicts during matches (or after) during the last two Omega Tour stops. I also mentioned a few players were giving me grief about handicaps.
He told me not to lose sleep over it because there will always be complaints about the handicap system and you can't make everyone happy.
He also confided that he didn't think that I would be able to handle running the Tour. He said that I had thinner skin in the beginning (I did) and that he thought I was too nice to run a tour full of men because it was a handicapped tour, and those are the very hardest to run.
I thought it was really weird to hear. I honestly never even imagined the Tour wouldn't be successful or that I couldn't keep running it. Failure wasn't even a thought - it was always, "what can I do better for the players." It was weird to hear that would cross someone's mind, as it never crossed mine lol.
He told me he was super proud of me and the Tour and was very happy to see it going well, thriving, and how I handle things (even I admit it's tough sometimes).
Another friend told me also I was too nice. When a whiny player or venting player comes up to me and raises their voice, or vents, or storms off, he feels I should be harsh with them. I am of the opinion that it's not me being too nice, instead I am in a leadership role. I am showing empathy and showing respect. I am treating the players like I am a friend or maybe a mentor, and show understanding and let them talk and express themselves.
I think it's like running a business or being a supervisor. And I wouldn't bitch out my employees or treat them with disrespect if they were upset. I would show empathy, listen, offer advice (if a good moment to do so), etc.
Are there times I wish players wouldn't yell at me? Well, of course. Do I wish I had super thick skin? Yes. But players venting to me or getting into arguments with each other doesn't happen all the time. And every time a situation, conflict, venting session, etc, occurs, I learn from it. :)