Standing in Front of the Light

I hear a lot things being a Tournament Director.

This particular instance still has me  a tad baffled.  Baffled as in, what would I have done in this situation?

A player reports his score to me and says, "I won hill-hill."  And then he pauses, thinking, and adds, "I think my opponent is mad at me."

I look up from the chart and ask him, "why?"

He shared, "Well, we were playing by the window and he was shooting the 9-ball.  The glare was bad from the sun through the window and he asked me if I would stand in front of the sun."

I asked him, "well, what did you do?"

He says, "I told him no!"

I then asked, "had you two been stepping in front of the sun during the match?"

"Nope.  And that was the only time the whole match he asked."

Even to this day as I am typing this up a month or so later, what what I do in that situation?  Could I live with myself (you know what I mean) if I decided yes and lost or decided no and won?  Could I sleep at night peacefully if I didn't help out a fellow player who asked for help?

The thing about the decision is - it can haunt you not matter what.  You say no even though it may be right, but it's not a comfortable decision.  You say yes, and then you lose hill-hill.

Tough.